Thank you for choosing NOIR by ANDREW PR. I appreciate your business and am committed to delivering high-quality products tailored to your specifications.

Due to the personalized nature of my made-to-order shirts, I regret to inform you that we do not offer refunds once an order has been placed and confirmed.

I strongly encourage customers to review their orders carefully before finalizing to ensure accuracy in sizing, design, and other customization options. If you have any questions or concerns regarding your order, please feel free to contact me VIA email prior to placing your order.

In the event that you are not completely satisfied with your custom shirt order, we offer an exchange policy for shirts that are in new, unworn, and unwashed condition. Please carefully review the following guidelines:

1. Eligibility for Exchange: To be eligible for an exchange, the shirt must be in new condition, with tags attached and free from any signs of wear, tear, or damage.
2. Exchange Procedure: If you wish to exchange your shirt, please contact me via email within 1-2 days of receiving your order to initiate the exchange process. You may be asked to provide proof of purchase and details about the reason for the exchange.
3. Exchange Options: Upon approval of your exchange request, you will have the option to exchange the shirt for a different size.
4. Return Shipping: Customers are responsible for the cost of return shipping for exchanged items unless the exchange is due to an error on my part (e.g., incorrect size or design). I strongly recommend using a trackable shipping method to ensure the safe return of the item.
5. Inspection and Approval: Upon receiving the returned shirt, My team will inspect it to ensure that it meets the eligibility criteria for exchange. Once approved, I will process the exchange in a timely manner.
6. Final Sale Items: Please note that certain items, such as clearance or final sale items, may not be eligible for exchange. Any exceptions will be clearly stated at the time of purchase.